We are committed to providing best–in–class, high–quality service to all customers. Applicable service(s) as per the Commercial Package opted by the customer will be activated after receiving payment as per agreed terms.

Order for Commercial Package, once placed, cannot be cancelled. Subscription Charge / Fees, once paid, is non-refundable. There shall be no refund in case of opt-out or termination of service before expiry of Commercial Package validity, for any reason whatsoever.

Under exceptional circumstances, Subscription Charge / Fees may be refunded – provided the cause of service failure can be solely, clearly, and exclusively attributed to us. In such cases, the applicable amount will be refunded after due verification, approval and authorization. The refund amount shall be subject to deduction of applicable charges / taxes, if any.

Refund shall be applicable in the following cases:

1. Non-activation of service – When the Customer has paid the Subscription Charge / Fee for the selected Commercial Package, but the service is not provided within 15 (fifteen) days, and the Customer demands refund.
2. Excess Payment – due to a technical error, if the Subscription Charge / Fee for the same transaction has been debited multiple times, or excess amount has been debited, then the excess amount (beyond the Subscription Charge) shall be refunded.

Service Failure — Extension of Validity

In case of service failure, for which the cause can be solely, clearly, and exclusively attributed to us, there shall be no refund but the service validity shall be extended, provided:

1. Customer has registered a complaint at company’s registered portal or email ID for the service outage
2. Service outage continues beyond seven days from the date of complaint

In such cases, service validity shall be extended for a period equal to service outage duration beyond 7 (seven) days from the date of complaint.

Refund Process

1. Customer will make a Refund Request via email to info@preyas.in within 72 (seventy–two) hours of occurrence of incidence eligible for refund. The request should include:
   • Customer Details
   • Transaction Details
   • Original payment / transaction advice, if any
2. Refund request will be reviewed and processed after due verification of refund eligibility and validity of the transaction within 4 (four) weeks.
3. If eligible, net refund amount shall be credited to the Customer’s Account, after deducting applicable charges (such as payment gateway charges), if any, via the same method of payment within 7 (seven) days from the date of resolution.

Any refund shall be governed by this Refund / Cancellation Policy. Any dispute arising on refund shall be governed by the Laws of India, subject to exclusive jurisdiction in the Courts of Law at Ahmedabad (Gujarat) only.